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Refund Policy

Refund Policy

How refunds are handled for OurPixo subscriptions and payments.

Last updated: February 14, 2025

Thank you for using OurPixo. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased on our platform.

Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances.

  • Service not rendered: if you paid for a service and the service was not provided as described.
  • Technical issues: if a technical issue on OurPixo’s side prevents you from accessing or using a paid service.
  • Duplicate payments: if you were charged multiple times for the same service due to an error.

2. Refunds Are Not Available For

  • Services that were provided as described but did not meet your expectations
  • Changes of mind or cancellations after a service has been rendered
  • Issues caused by user error or misuse of the platform

3. How to Request a Refund

We will review your request and respond within 5 business days.

  1. Contact our support team at support@ourpixo.com within 7 days of the issue occurring.
  2. Provide your name, account details, and a detailed explanation of the issue.
  3. Include any relevant evidence, such as screenshots or transaction IDs, to support your request.

4. Refund Processing

If your refund request is approved, the refund will be processed within 10 business days.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Non-Refundable Services

  • Subscription fees for premium features after the subscription period has started
  • Services that have already been rendered or completed
  • Any third-party fees, including payment processing fees

6. Disputes

If you are dissatisfied with the outcome of your refund request, you may contact us at support@ourpixo.com to escalate the issue.

We will work with you to resolve the dispute in a fair and timely manner.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page, and your continued use of the platform constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@ourpixo.com.